Payment, Shipping, Returns & Exchanges
Ordering and Payment
We accept all major credit cards. You also have the option to use PayPal at checkout if you prefer. Gift cards are redeemable at checkout by entering the gift card number at the prompt. Gift cards do not expire and do not need to be used up at once.
Once you place your order, we will usually ship out within 24 hours unless it is a weekend or a holiday. At this time we only ship to the U.S., its territories and APOs and FPOs.
Our standard shipping up to $51.00 is $4.95. Purchases between $51.01 and $124.99 is $9.95. Your product will ship ground and usually takes 2 – 7 days to reach you depending on location.
Two day shipping is available upon request and after shipping charges are calculated. If you wish to have 2-day shipping please email firstname.lastname@example.org or call (562) 444-8461.
We are happy to offer Free Standard shipping for orders $125 and over.
We here at Cowhugger want you to be completely satisfied with your order. If for any reason, you are unhappy with your purchase we will gladly refund your purchase if returned within 30 days of ship date.
To be eligible for a return, your item must be unused and in the same condition that you received it. Shoes must be in the original box or protective bag. Handbags with a protective bag must have those returned as well. Tags, if applicable, must be attached.
Shoes should be tried on indoors, on carpeting, and while wearing socks or stockings. Returned shoes must be returned with laces, if applicable, and in original box or carrying bag.
Clothing cannot be returned if it has been cleaned, washed or has visible wear.
Due to health and hygiene concerns, personal care items such as lip balm cannot be returned, nor can earrings.
Sale items may only be returned for store credit.
Final sale items and items not in original condition are not eligible for return.
Gift cards are only redeemable for goods and cannot be returned and redeemed for cash.
Once your return is shipped out to us, please allow 1 -2 weeks for your return to reach us and be processed. We will notify you with an email when we have completed your return and posted a credit back to your account. It may take 1 – 3 business days for the credit to show on your account depending on your bank. Your billing cycle and the day the credit posts will determine whether it shows up on your subsequent billing statement or the one after that.
We will exchange items for a different color, size or style if we have the desired replacement in stock when the return is received. Exchanges are also subject to their return in their original condition and in their original packaging. Please fill out the “Returns and Exchange” Form and include it in your return. We will exchange an original item and ship out its replacement for free. You will be responsible for shipping on any subsequent exchanges or returns.
We are happy to answer any questions or concerns about your purchase and our return and exchange policies. Just send us an email at info@Cowhugger.com and we will get right back to you.
Shipping your Return or Exchange
To return your item:
Email us at info@Cowhugger.com and we will send you a pre-paid shipping label and instructions on where to drop your package. Once you have packaged your item, affix the shipping label and drop the package at your nearest post office or FedEx (For the nearest location click here ) depending on instructions. Please be sure to fill out the “Return and Exchanges” Form and include it in your shipment. We will deduct the cost of shipping from the credit.
Alternately, you can elect to use a shipping service of your choice. Make sure to insure and track the package and include the “Return and Exchanges” Form.
2436 E. 4th St. #568
Long Beach, CA 90814