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Payment, Shipping, Returns & Exchanges

Questions about Payments, Shipping, Returns & Exchanges?

Payments

We accept all major credit cards.  You also have the option to use PayPalAmazon Pay, Apple Pay or Sezzle at checkout if you prefer.  

Gift cards are redeemable at checkout by entering the gift card number at the prompt.  Gift cards do not expire and do not need to be used up at once.

Returns

We here at Cowhugger want you to be completely satisfied with your order.  If for any reason, you are unhappy with your purchase we will gladly refund your purchase if returned within 30 days of ship date. 

If you are outside the U.S. we will accept the return with 45 days of ship date.

To be eligible for a return, your item must be unused and in the same condition that you received it. Shoes must be in the original box or protective bag. Tags, if applicable, must be attached.

Shoes should be tried on indoors. Clothing cannot be returned if it has been washed or has visible wear. Due to health and hygiene concerns, personal care items such as lip balm cannot be returned, nor can earrings.

Final sale items and items not in original condition are not eligible for return.

Gift cards are only redeemable for goods and cannot be redeemed for cash.

Shipping

We normally ship out your order within 24 hours unless it is a weekend or a holiday.   

At this time we offering shipping with the U.S., its territories, APOs and FPOs and also Canada. If you live outside of the U.S. or Canada, please contact us for custom shipping options to your country.

US Shipping Rates:  Our standard shipping for purchases up to $50.00 is $4.95. Purchases between $50.01 and $124.99 is $9.95.  

Delivery usually takes 2 – 7 days depending on destination location. Two day shipping is available upon request and after shipping charges are calculated. If you wish to have 2-day shipping please email us or call (562) 444-8461.

We offer Free Standard shipping in the U.S. for orders $125 and over.

Canada Shipping Rates:  We ship USPS First Class International for purchases up to $50, and the shipping charge is $16.50.  For purchases above $50, we utilize USPS Priority International.  This shipping charge is $29.50.  

For expedited delivery, we use DHL Express International.  If you prefer expedited shipping, please contact us and we are happy to price out this shipping option for you.

*Please note that customers outside of the U.S. are responsible for any customs or duties that may be charged by their country.



To return your item:

U.S. Customers:

Contact us and we will email you a pre-paid shipping label and instructions on where to drop your package. Please be sure to fill out the “Return and Exchanges” Form and include it in your shipment.  

If you elect to use a shipping service of your choice, make sure to insure and track the package and include the “Return and Exchanges” Form.

Please allow 7-10 days for your return to reach us and be processed.  We will notify you by email when we have processed your return.  It may take 1 – 3 business days for the credit to show on your account depending on your bank.  Your billing cycle and the day the credit posts will determine whether it shows up on your subsequent billing statement or the one after that.

International Customers: 

You can return your purchase to us at: 

Cowhugger
2436 E. 4th St. #568
Long Beach, CA  90814
USA

Please include the "Return & Exchanges" form in your package. 

We recommend you use a form of shipping that includes tracking.

Please allow 7-10 days for your return to reach us and be processed.  We will notify you by email when we have processed your return.  It may take 1 – 3 business days for the credit to show on your account depending on your bank.  Your billing cycle and the day the credit posts will determine whether it shows up on your subsequent billing statement or the one after that.
 

Exchanges

We will exchange items for a different color, size or style if we have the desired replacement in stock when the return is received.  

Exchanges are also subject to their return in their original condition and in their original packaging.  

Please fill out the “Returns and Exchange” Form and include it in your return. 
 
For exchanges within the US only, we will exchange an original item and ship out its replacement for free.  You will be responsible for shipping on any subsequent exchanges or returns.





 

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