Cowhugger

Refund policy

To be eligible for a return, your item must be unused and in the same condition that you received it. Shoes must be in the original box or protective bag. Handbags with a protective bag must have those returned as well. Tags, if applicable, must be attached.

Shoes should be tried on indoors, on carpeting, and while wearing socks or stockings. Returned shoes must be returned with laces, if applicable, and in original box or carrying bag.

Clothing cannot be returned if it has been cleaned, washed or has visible wear.

Due to health and hygiene concerns, personal care items such as lip balm cannot be returned, nor can earrings.

Sale items may only be returned for store credit.

Final sale items and items not in original condition are not eligible for return.

Gift cards are only redeemable for goods and cannot be returned and redeemed for cash.

Once your return is shipped out to us, please allow 1 -2 weeks for your return to reach us and be processed. We will notify you with an email when we have completed your return and posted a credit back to your account. It may take 1 – 3 business days for the credit to show on your account depending on your bank. Your billing cycle and the day the credit posts will determine whether it shows up on your subsequent billing statement or the one after that.